• uBake is a marketplace that connects local bakers with customers in their community. Each vendor will have their own processes for preparing their baked goods. If you have any questions feel free to send a message to the baker to chat about their process.

• For those bakers interested, we do pay for them to take a food handler safety course. Look for the “Food Safety Certificate” badge on products which lets you know that baker has provided us their Food Handler Certificate.

• We use Stripe Connect to process payments on our website. That means you will eventually need to setup your Stripe account in order to get paid. This is an easy process that can be setup in your Account Settings under the “Payout Details” section. You can still list your products on our site and receive orders, but you will need to have your Stripe account setup before you can actually receive the funds for the sale. You also need to have the Stripe account setup in order to receive a reimbursement for the Food Hanlder safety course if you choose to take that.

• uBake requires all bakers to take a food safety course before they are allowed to sell on the uBake platform. We also encourage them to take other more advanced/specific food safety courses. uBake reimburses bakers for the courses upon completion. Sign up today and we will send you the links to the courses for your specific state.

• uBake is an online marketplace that connects local bakers to customers within their communities. Most of the bakers on uBake are baking out of their homes in accordance with their state’s cottage food laws.

• Simply search for your favorite baked goods in your area and place your order. The baker has to accept the order before your credit card will be charged.

• After placing your order, message the baker through our website to determine a time and location to meet up and receive the baked goods.

• Once you receive be sure to check your inbox to “Complete the Order”and then be sure to leave a review!

• The first thing to do is to contact the baker. If they do not respond then please email info@buyubake.com and provide a detailed explanation as to what occurred. We will review on a case by case basis and refund the appropriate parties.

• If your order has not yet been accepted by the baker, then message the baker and let them know that you would like to cancel.

• If your order has been accepted by the baker, then you will need to contact the baker and ask if they can cancel the order. When an order is placed they have to buy ingredients and may have already started baking in which case they may not want to provide a refund if most of the work has already been done.

• If the baker wants to refund then they can contact info@buyubake.comand we will make the refund.

• Contact info@buyubake.com if you have any questions.

• Each state has their own set of laws/regulations that allow individuals to sell certain products that are prepared in their home kitchen. Each state dictates what items can be sold, where they can be sold, how they can be sold, how much can be sold etc.

• It is important to note that there are other laws and regulations that each baker must abide by. For example, obtaining a business license, collecting retail sales taxes, making sure home based businesses are allowed in the applicable zoning regs etc.

• There are no fees to sign up and list your products on uBake. We only charge you a 15% admin fee when you make a sale. We only make money when you make money.

• If you have any kind of food safety complaint about a baker, please reach out to your local health department and report them. After you have reported the baker to your local health department, please reach out to us at info@buyubake.com and let us know so that we can help resolve the transaction issue.

• Simply sign up, add your profile description and products. We will review your products, provide any comments and then approve them.

• You can setup as many products as would like.

• When setting up your products you can choose a custom pricing or fixed pricing option. Fixed pricing is exactly how it sounds, the product has a fixed price. The custom pricing option allows you as the baker to accept customizations to your product and then provide a price based on those customizations. When setting up your product you select custom pricing, enter the price range and when you receive an inquiry about your product you can send the buyer an offer. The checkout process is the exact same in both features.

• We use Stripe Connect to process our payments on the website. When you are entering your payment information through our site it is going directly to Stripe to setup an account. They have certain regulatory requirements that are detailed in this article.

• If you have any concerns please feel free to reach out to us.